Delivery and Returns

Privacy Policy

We do not store customer credit card details.

Delivery

Delivery within the United Kingdom

We currently offer free shipping on orders over £60 within mainland UK, not including the Scottish highlands.

We endeavour to send out most orders within one to two working days of receipt. Orders placed after 8 am will be sent out on the next working day at the earliest, not the same day. Despatch may be slower at very busy times, in particular before Christmas: please bear this in mind when ordering, and leave sufficient time. You will receive an email that confirms that your parcel has been sent.

Our parcels are sent with Royal Mail Tracked 24, or with DPD, depending upon size and weight — both of these services aim (but do not guarantee) to deliver within one working day of despatch. Royal Mail currently deliver Monday to Saturday, but DPD deliver Monday to Friday only.

International Delivery

Orders to Europe, North America, Australia and New Zealand will be despatched within 48 hours of receipt and should be received within 5 days of being sent, though we cannot guarantee this.

We currently offer free shipping for orders over £200 to most European destinations, and to the USA.

Orders to the Rest of the World: if the parcel weighs under 2kg, it will be despatched within 48 hours of receipt and time to delivery will depend on local postal services. If the parcel weighs over 2kg, it may take longer than two days to organise shipping.

Tax and Duty on European Orders Post-Brexit

We no longer collect 20% sales tax (VAT) from our European customers.

Instead, your local postal service or courier will request VAT payment from you before delivery.  (The rate is set by the recipient country, typically about 20% of the order value.)

The postal service will also charge a customs clearance/handling fee (typically €5-10 depending on the country).

Duties may be applicable on orders valued above 150 Euros: these vary according to individual countries. Your postal service will inform you at the point of delivery.

We are looking for a better way of dealing with any EU import tax and duty payable, so that our customers don’t incur extra charges, but we haven’t found a solution yet. We’ll update this guidance once we have a solution.